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Latest Consumer Trends To Inform Your Loyalty and Relationship Marketing Strategy

Cheetah Digital’s 2022 Consumer Trends Index reveals the wants and needs of global consumers when considering the relationships they have with their favorite brands. This webinar will reveal the latest consumer attitudes that are shaping the relationship marketing landscape as well as the key drivers for loyalty and retention marketing.

This third edition of the index highlights growing trends year over year and will be discussed by Tim Glomb, VP Content at Cheetah Digital, Mark Johnson, CEO at Loyalty 360 along with commentary and insights from American Airlines, The North Face and Concentrix Catalyst.

American Airlines logo

Learn how American Airlines increased revenue with their highest value loyalty customers via email.


Get nearly 50 stats on what consumers expect from their favorite brands to build and retain their loyalty.

The North Face logo

Hear how The North Face builds loyalty and personalization from the first touch.


Understand the massive 110% year over year increase for the #1 request consumers have for their favorite brands.

Concentrix logo

Concentrix Catalyst shares what new trends are driving loyalty with younger audiences.


Tim Glomb headshot

Tim Glomb

VP Content at Cheetah Digital

Mark Johnson headshot

Mark Johnson

CEO of Loyalty 360

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