It’s the “Chipotle of pizza,” according to Darien Bates. The Head of Data & Customer Experience is describing their craft-your-own pizza stores and now we can’t help but be hungry. Darien discusses feeding frontline workers during COVID-19 with their Hero Pies program (over 40,000 pies donated to date!), how important their technology partners were in getting &pizza pivoted in just three days from a 60-65% walk-in customer base to a 100% digital customer base as they adapted to Coronavirus restrictions.
