Fonctionnalités

Votre réussite est aussi la nôtre

Reach your customer engagement and loyalty goals — no matter how complex or ambitious they might be — with Cheetah Digital Customer Engagement Suite’s capabilities.
Gestion de données à grande échelle

Reprenez le contrôle sur vos données marketing

Our powerful data management engine helps enterprise brands gain a unified view of their customers across all touchpoints. We provide the flexible, reliable, and secure technology needed to effectively put your real-time and batch data to work. 

Sophistication
We create a single customer view by unifying real-time and batch behavioral, demographic, and purchase data. We enrich your profiles with calculated and predictive data to create robust, dynamic segments.
Sécurité
La protection de vos données, votre audience et votre marque est notre priorité absolue. Notre technologie et nos fonctionnalités sont conçues pour satisfaire les principes de gouvernance des données en conformité avec les normes internes les plus strictes.
Simple
Nous savons combien il est important de pouvoir créer des segments et délivrer des campagnes en seulement quelques clics. Nous facilitons l'utilisation de l'ensemble des données clients en vous proposant des workflows facile d'utilisation et des outils intuitifs.
MACHINE LEARNING

Predictive customer insights

With our advanced machine learning engine, marketers can revolutionize how they reach and interact with their customers, deliver more impactful experiences, and seamlessly demonstrate the power of their marketing efforts.

Predictive analytics
Truly understand and predict customer behaviors, including campaign interactions, likelihood to purchase, and risk of churn.
Send-time optimization
Using historical engagement, we predict when a customer will open and interact with your brand’s personalized campaigns.
Marketer enabled
We put the power of machine learning in your hands, enabling you to customize pre-built models to provide the exact insights your brand needs.
ZERO-PARTY DATA

Valuable data at your fingertips

Customers want personalized experiences. But they want strict data and security control, too. We help marketers efficiently collect zero-party data and activate it to build more meaningful relationships and interactions with customers. 

Zero-party data
Data is at the heart of all marketing. Cheetah Experiences helps marketers collect valuable, self-reported, and permissioned zero-party data.
Value exchange
Incentivize your customers to share their preferences, wants, and needs with rewards, special experiences, personalized offers, and more.
Personalized experiences
When customers hand over their data, they expect it to enhance their experiences. You can readily activate all your data across all our solutions.
Campagnes cross canal

Des expériences optimales sur tous les canaux

Customers are unique, and so are their preferences. We help you reach them per their preferred communication method or across multiple channels, providing consistent brand experiences that will effectively drive your brand’s revenue.

Dynamic content
Our real-time data management capabilities help marketers personalize every customer interaction, directly enhancing their brand experiences.
Expérience de marque cohérente
Grâce à notre technologie, vous pouvez créer des contenus réutilisables et des règles métier afin d'offrir une expérience client toujours cohérente, quel que soit le canal.
Workflow facile d'utilisation
Grâce à notre fonctionnalité de glisser-déposer, il est simple de planifier et de lancer une campagne, quel que soit le canal que vous choisissez.
EMAIL MARKETING

Personalized, segmented campaigns

Reaching your customer base in rapid fashion has never been easier. We excel at targeted and enterprise-scale email marketing, enabling marketers to create and execute global campaigns in less time.

PERSONALIZATION

Connect with customers on a personal level

Customers don’t just want personalized messages and experiences, they expect them. With Cheetah Digital, you can seamlessly meet all your customers’ expectations on a one-to-one basis.

Un profil client unique
See all your customers’ behaviors, actions, and preferences in one central, comprehensive view.
Real-time activation
Customer preferences can change at a moment’s notice. We help you always stay relevant.
Expériences cross canal
Activate the data you collect across solutions via any channel, ensuring every experience is personalized.
Gestion de la fidélisation client

Fidélisez vos clients de manière durable

Your customers know your brand — and want you to know them, too. We work with you to deliver customer communications and engagement that creates trust with your brand, driving retention and revenue for years to come. 

Niveaux, points et récompenses
Our loyalty solutions are built to create engaging interactions that drive lifelong loyalty to your brand. From tiers to points to rewards, we track and deliver the seamless loyalty experience your customers crave.
Comportements en temps réel
Chaque interaction avec vos clients devrait reposer sur des données pertinentes et opportunes. Nos solutions de fidélisation recueillent des données en temps réel sur le comportement de vos clients, que vous pouvez utiliser pour mettre en place un engagement stratégique.
Engagement ciblé
Nos diverses solutions de fidélisation analysent les actions des clients et proposent des expériences pertinentes plus ciblées, ce qui permet de booster le chiffre d'affaires de la marque.
Rapports et analyses

Des rapports et analyses exhaustifs

We make sure you have access to the timely insights and results data you need to make more profitable marketing decisions.

Tableaux de bord de rapports

Vous pouvez configurer les tableaux de vos rapports afin d'identifier les informations les plus utiles à votre marque.

Données en temps réel

Nos outils de reporting visuels vous aident à interpréter et à partager l'impact de vos efforts marketing.

Priorité aux connaissances

En notre qualité de partenaire, nous vous aidons à identifier facilement ce qui fonctionne ou pas et à ainsi déterminer la meilleure façon d'améliorer vos campagnes futures.