Client Support

 

As your partner, we promise to do everything in our power to make sure
every experience you have with us is reliable, professional, and innovative.

 

We care about your goals


Marketers must provide experiences that drive revenue, promote trust, and enhance their brand. We’re entirely focused on making this difficult task easier — and making your relationship with us as easy as possible.

True brand extension
We become a part of your team. Your brand, goals, and challenges are at the heart of the work we execute on your behalf. Every action we take is made with your best interest in mind.
Dedicated success team
When you need to get in touch with us, you aren’t limited to submitting a ticket. You’ll have access to a team who provides the reliable, strategic partnership you deserve.
Strategic partner
Our team will examine your current state and strategies, unlock areas of opportunity, solve business challenges, and deliver a sophisticated QBR.
Your opinion matters
We regularly speak with our clients to identify areas in which we can be a better partner and proactively make changes to improve our clients’ customer experiences.

We solve your marketing challenges


Our experts become a seamless extension of your team, helping achieve your robust, enterprise-scale goals through personalized, one-to-one support.

Strategic advisors
From insight-driven data scientists to marketing consultants and strategists to creative specialists, we deeply understand our clients' needs and deliver marketing strategies that drive value and ROI.
Technical expertise
Our technical experts will be there to help you navigate the implementation, configuration, integration, and migration processes, helping you overcome challenges and ensuring the success of your investment.
Campaign support
We are here to support your campaign efforts from start to finish, helping you deliver more effective marketing with success metrics, content support, data segmentation, and quality assurance reviews.
Training & enablement
Tell us your desired results and we’ll create a training plan that will get you there. No matter your marketing technology experience, we are here to support your growing business and evolving needs.

Get Cheetah certified


Hone your skills and develop new competencies with online and in-person certifications across the entire Customer Engagement Suite. Our certification program was created by world-class designers and experts with over 50 years' combined training experience.

We’re always here to help


The marketing world never truly sleeps, which is why we provide year-round support for your questions and technical issues. Our team is always here to provide the assistance you need, no matter your time zone.

Resolve issues
If a problem ever occurs, we’ll be there to fix it. We’ll troubleshoot your issue, restore service as quickly as possible, and provide progress updates along the way.
Answer questions
We’re all human — which means we all need help sometimes. Our support experts are always available to provide answers regarding your platform questions.
Platform assistance
Our online portal allows you to ask questions or get help from our global support team. You can also check the status of open cases or browse the knowledge base for helpful hints.
Flexible support offerings
All licenses include a free level of support with easy access to our technical resources. For clients with more robust requirements, we also have paid support options available.

Want to know more?


We’d be happy to demo our platform or chat through your
questions, whenever is most convenient for you.

Get in touch