Capabilities

Loyalty Management

Take your customer relationships beyond the transactional point of sale and drive emotional loyalty to your brand.
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Deliver the unique loyalty experiences your customers deserve

Customers have more access and options when it comes to where and how they spend their valuable time and money. By rewarding their behaviors — not just their transactions — with unique and exclusive experiences, points, loyalty tiers and statuses, and reward store access, you can promote incremental, repeatable, and predictable brand revenue, and more enjoyable customer experiences, too.

Points management

Whether your points system is a fledgling strategy or a well-oiled machine, we can help you manage it. Our technology ensures your customers always have up-to-date points balances and can redeem their rewards in real-time.

Flexible loyalty tiers

We can design, establish, and manage loyalty tiers that reflect your unique business and ensure your most valuable customers know exactly how much they mean to your brand.

Exclusive rewards

The rewards you deliver should match your customers’ high expectations. We make it easy to manage one or more reward systems, ensuring you can create VIP experiences for your most valuable customers.

Innovative programs

Too many loyalty programs copy what’s already been done. We have the technology, experience, and expertise to build and execute unique loyalty programs that create memorable customer experiences and drive incremental brand revenue.
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Increase loyalty through personalized, brand-focused interactions

Your brand experience must represent your unique story, values, and benefits in a way that resonates with your customers. Our loyalty solutions can enable you to engage customers with immersive, personalized, and entertaining activities. We help enhance customers’ perceptions of your brand, while also increasing their average order values and repeat purchase frequency.

Cross-channel experiences

Your loyalty programs should encourage brand attachment everywhere your customers are. We activate your data to create targeted experiences through email, push messages, mobile app, web, mobile wallet, and SMS/MMS messages.

Value-based engagement

Based on your customers’ behaviors and the value they bring to your brand, we deliver targeted earning opportunities, personalized experiences, and exclusive rewards. Our loyalty solutions make your customers feel valued and appreciated.

Customer feedback

Customer loyalty isn’t built by talking at a customer — it’s built by actively listening to them. We have survey and voice-of-customer (VOC) solutions that can collect customer feedback, allowing you to provide more relevant, targeted experiences that will resonate with your customers and drive the outcomes you desire.

Preference-based interactions

Personal preferences matter — especially when it comes to creating customer trust. We help you analyze and discover insights on your customers’ demographic, behavioral, transactional, and contextual data to deliver experiences they will delight in.
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Deliver highly customizable, personalized offers to your loyal customers

Every offer you send customers is an opportunity to provide a brand experience that will exceed their expectations. We enable global, enterprise brands to deliver and manage bulk and personalized offers redeemable at the point of sale through multiple communication channels, ensuring the customer’s experience is as seamless as possible. 

Personalized offers

We aggregate, analyze, and activate your complex data to provide your customers with offers based on their individual transaction history, preferences, and past behaviors, driving their ongoing emotional loyalty with your brand.

Localized offers

Our scalable offer management solution is designed to serve brands of all sizes and global footprints. We manage localized offers, enabling certain regions, stores, or franchise locations to deploy offers that will delight their unique customer base.

Promo codes

Award special promotional offers or discounts to your customers on a single or multi-use basis. With this capability, you can drive more business to your brand and enhance your customers’ overall satisfaction with their experiences.

Rewards store

For many customers, redeeming points is a very personal experience. With our rewards store, you can provide rewards that reflect your unique brand and match your customers’ preferences, enabling them to access, redeem, and manage their rewards whenever is most convenient.

Brand advocacy

Providing the right offer to your customers can not only impact purchase frequency, it can increase emotional loyalty. What’s more, it enhances their likelihood to promote your brand to their friends and family, expanding your future customer base.
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We can help you transform your customers’ experiences and increase their visit frequency and spend with our best-in-class loyalty management solution. 

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Security

Deliver secure loyalty programs

Our loyalty programs and management capabilities are designed to protect your customers’ personal and transactional data. We provide the security safeguards, experience, and expertise needed to ensure your customers’ experiences are seamless and safe. We secure your data through best-practice application security protocols, compliance with strict data governance principles, encrypted data in-transit and at-rest, and ongoing security monitoring and reinforcement.

CHEETAH LOYALTY

Do your brand experiences create emotional loyalty?

Customers expect the communications and loyalty offers they receive from your brand to reflect their in-the-moment preferences. We can help you build a unique loyalty program that will speak to your customers’ individual preferences, interests, and behavioral history.